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There are three main areas of security related to using this site.

Brisbane Capital, the Internet and your computer.

Capital To ensure your personal information is kept safe, we have built a secure connection between our systems and the Internet. This connection is secured by what is called a firewall. Our security team constantly monitors our systems for suspicious activity, such as viruses, Trojans or attempts to break into it (hacking) and automatic alerts are generated if any suspicious activities arise. We also subscribe to services that regularly report on any potential vulnerability so we can take action to ensure new security risks are addressed accordingly.

The Internet
Personal information you send to us is encrypted through Secure Socket Layer (SSL). SSL technology secretly encodes information that is sent over the Internet between your computer and ourselves, helping to ensure that the information remains confidential. After you've submitted your information online, we recommend that you end your browser session before leaving your computer.

Your computer
We recommend you install anti-virus software and a firewall on your computer. You should update the anti-virus software on a recurring basis. Additionally, we recommend that you install all the latest patches for the operating system and browser. We recommend you do not use Brisbane Capital’s Online services until you are sure your anti-virus software and patches are up to date. Never install software or run programs of unknown origin.

General Internet / Online awareness

  • For more effective Internet protection, use a firewall between your computer and the Internet.
  • Regularly perform a scan for viruses on your computer.
  • Avoid using shared computers (eg. Internet Cafes).
  • Never leave your computer connected to the Internet when you are not using it.
  • You should regularly check your computer security and download the latest recommended security upgrades.
  • Make sure your family members and/or your employees know what to do if a computer becomes infected with a virus.
  • Be aware of your surrounding environment when using Online Access.
  • Ensure you are always log on to Online Access directly from our website
  • Ensure you are the only person that knows your Brisbane Capital Customer Number and Personal Access Code.
  • Always look for the 'padlock' symbol at the bottom of your web browser and click on it to verify that you are using a Brisbane Capital webpage.
  • Do not respond to un-solicited e-mails from companies with which you do business requesting that you re-validate personal information or that link to Web sites requesting that you re-validate personal information. Should you receive such an e-mail, contact the company directly via phone or by typing in their home URL directly to determine the validity of the e-mail.
  • Do not click on links you receive in an e-mail message. Open your browser and enter the address directly.
  • If emails or Web sites contain typographical or grammatical errors, review them carefully as these are often signs of fraud attempts to compromise your information.
  • We advise not to open attachments or diskettes unless you are certain that you can trust the source.
  • If you think you may have provided information to a fraud perpetrator, contact Brisbane Capital straight away.

What is Secure Socket Layer (SSL)?

This is a well-respected technology developed by Netscape, Microsoft and RSA Inc that is supported by most browsers. The USA Government allows financial institutions outside the USA to use the strongest level of this technology. Therefore, as an added level of security the Online Banking applet is downloaded via Secure Socket Layer (SSL). The secure connection between your browser and the Brisbane Capital Online Access system uses SSL. We have also implemented secure procedures and connections for protecting the server from unauthorised access.

What is Encryption?

Encryption is based on complex mathematics and is the transformation of data into an unreadable form. When you send and receive data from a secure site (https) you can be assured all communications are encrypted.


A firewall program resides on your computer. It adds Internet protection by creating a protective barrier between your computer and the outside world. This can prevent unauthorised people accessing the personal information on your computer. A firewall is seen to be essential for those that use their computers online, especially through the use of a cable modem.
When leaving your computer unattended, you should either shut it down or physically disconnect from the Internet connection. This lessens the chance that someone will be able to access your computer.
Email is one of the prime movers for malicious viruses. Regardless of how enticing the 'subject' or attachment may look, be cautious. Any unexpected email, especially those with attachments (from someone you may or may not know), could contain a virus and may have been sent without that person's knowledge from an infected computer. Should you receive an email of this kind and you are doubtful of its legitimacy, delete it.

Anti Virus Software

Anti-virus software is designed to protect you and your computer against known viruses. Best practice involves:

  • Checking for new virus protection software updates daily.
  • Scanning all the files on your computer periodically.

The importance of using a virus scanner - As new computer viruses are being detected all the time, we recommend that you always use the latest available virus programs on your computer. Specialised viruses could capture password keystrokes or other confidential information from your Internet sessions. To protect your computer against such viruses we recommend you use a reputable virus scanner and that you regularly obtain anti-virus upgrades as they become available.

Software Updates

Security is essential in protecting your information on the Internet. To do this, check your software vendors' web sites on a regular basis for new security upgrades, or use the new automated patching features that some companies offer. The programs and operating system on your computer may have valuable features that make your life easier, but can also leave you vulnerable to hackers and viruses. You should evaluate your computer security on a regular basis.

Related Links

RSA Data Security Inc.

Provides detailed information on cryptography. The Support Centre includes a brief history of encryption and technical explanations of the algorithms and methods in common use today.

Microsoft Security

Pre Settlement Finance

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